APPOINTMENT POLICY

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to "drop off" sometime in the morning so Dr. Pete can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the exam is done, we will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

PAYMENT POLICY

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, CareCredit, American Express, cash and personal checks.

You can apply for a CareCredit Healthcare Credit Card right on our website. CareCredit offers convenient monthly payment options. The benefits of care credit are:

• Allows you to begin treatment today and pay over time.
• Available for any treatment amount.
• May be used for your medical expenses as well, including dental and vision expenses.
• Can be used repeatedly -- for your entire family -- without having to reapply.
• See CareCredit account restrictions for more details.

 

PATIENT ARRIVAL POLICY

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.